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10 helpful answers
How do I get started with Society Nest?
Start with a product conversation. Share your property type, approximate number of homes and the workflows you want to improve. Our team can help you identify a suitable starting point and discuss onboarding.
How can residents get access?
Your society manager is the first point of contact for account access, unit details and the features enabled for your community. Ask them which app or web address to use and how invitations are handled for your deployment.
Where can I check maintenance dues?
In a configured community account, look for Payments or My Dues. Review the invoice, period and status before paying. If the amount or unit is incorrect, ask your society manager to check the billing record.
Who can help with an incorrect invoice?
Contact your society’s management or accounts team with the invoice number, flat number and billing period. Do not share card details, bank passwords or payment OTPs.
How should I raise a maintenance request?
Use the complaints or service-request area available in your community account. Include a clear title, location and description. Your society team can confirm the assignment and expected next step.
How do visitor passes work?
Visitor workflows depend on your society’s gate setup. Confirm the visitor’s name, destination and expected arrival with your manager or security team. Only approve guests you are expecting.
Can I reserve shared amenities?
Where amenity booking is enabled, review available spaces, timings and community rules before requesting a slot. Your society can confirm charges, capacity limits and cancellation conditions.
Will Smart IOT work with my existing devices?
Compatibility depends on the device, protocol and installation. Share model numbers and the systems you want to connect so our team can check the supported options before you purchase equipment.
Is AI for Home available in every property?
AI for Home is intended for selected supported deployments. Capabilities depend on compatible devices, local infrastructure and the agreed setup. Contact our team to discuss your property’s requirements.
What information should I include in a support enquiry?
Include your society name, affected product, a short description of the problem and the steps that led to it. Share relevant error messages, but exclude passwords, payment credentials and unnecessary resident information.
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Gachibowli, Hyderabad, Telangana · India